Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
Filter by Topic
All
- All
- Pre-sales FAQs
- After-sales Support
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre-sales FAQs
Q:Is my car model compatible with this wireless CarPlay adapter?
A:Our product offers stable connectivity for vehicles manufactured after 2016. If linking issues occur, click the "Contact Us" button—our engineers will promptly resolve the problem.
Q:Does this product support Android Auto?
A:Yes, it supports iOS 10+ and Android 11+ systems.
Q:Will it affect my car’s original audio/control functions?
A:No. The adapter delivers 1:1 original sound quality, stable navigation, and seamless control without interfering with your car’s native features.
Q:Is installation complicated? Do I need to disassemble my car?
A:Plug-and-play design—no disassembly required. Initial connection takes 8 seconds; subsequent auto-connections complete in 3–5 seconds when starting the car.
Q:Does it support OTA updates? How are new features added?
A:We prioritize user experience. New hardware may require purchasing an updated model, but software upgrades are free via remote OTA—just contact us.
After-sales Support
Q: Unstable connection / Frequent disconnections
A: Check for interference (e.g., dashcams, WiFi hotspots) and ensure the USB port is correctly used. If issues persist, contact customer support.
Q: My CarPlay fails to connect to WiFi or the vehicle. How to fix?
A:
1.Design Note: The adapter communicates via a private WiFi network (e.g., CarPlay_XXXX). Keep the car’s built-in WiFi off to avoid interference.
2.Troubleshooting:
Delete old Bluetooth pairings (e.g., smartBox-XXXX) on your phone.
Restart the vehicle (power off for 30+ seconds).
Re-pair Bluetooth; the adapter’s WiFi connects automatically.
3.If unresolved, check for firmware updates or hardware faults.
Q: Warranty policy
A: 1-year free replacement + 30-day warranty. Our 24/7 customer team is always available.
Q: How does the Share One function work?
1.Initial Setup:
Ensure Device A is connected to CarPlay, then disconnect its Bluetooth/WiFi.
Manually pair Device B (Bluetooth or CarPlay).
2.Switching:
Press the Share One button to auto-switch to Device B.
3.Rules:
Only the two most recent devices retain switching rights (e.g., A↔B → B↔C if Device C is added).
